['Privacy Policy\n\nAt SparkleCare Cleaning Ltd, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform providing house cleaning and domestic services.\n\nInformation We Collect \nWe collect information that you voluntarily provide to us when using our services or interacting with our site. This includes: \n- Personal identification information (such as your name, address, phone number, and email when you contact us or request a service) \n- Service details and preferences related to regular cleaning, deep cleaning, end of tenancy cleaning, carpet, upholstery, and window cleaning requests \n- Payment information necessary for billing purposes (processed securely and not stored beyond transaction completion) \n- Information collected automatically through your use of the platform, such as IP addresses and browsing behavior, to improve user experience and security \n\nUse of Your Information \nYour information is used to: \n- Provide and manage the cleaning services you request \n- Communicate with you about your bookings, service updates, and customer support \n- Process payments and prevent fraud \n- Improve and personalise our services and website functionality \n- Comply with legal obligations and enforce our terms and conditions \n\nLegal Basis for Processing \nWe process your data based on the necessity to perform contracts (such as service agreements), compliance with legal obligations, and your consent where applicable. \n\nData Sharing and Disclosure \nWe do not sell or rent your personal data to third parties. Your information may be shared only with trusted service providers that assist in delivering our services, such as payment processors or cleaning personnel, under strict confidentiality agreements. We may also disclose information to comply with lawful requests by public authorities or to protect our rights. \n\nData Retention \nWe retain your personal information only as long as necessary to provide our services and fulfill legal, regulatory, or accounting requirements. \n\nYour Rights Under GDPR \nYou have the right to: \n- Access the personal data we hold about you \n- Request correction of inaccurate or incomplete information \n- Request erasure of your personal data under certain circumstances \n- Object to or restrict our processing of your data \n- Request data portability where applicable \n- Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal \n\nPlease contact us at our physical address to exercise your rights or for any privacy-related inquiries. \n\nSecurity \nWe implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. \n\nCookies \nOur platform uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and support marketing efforts. You can control or disable cookies via your browser settings, but this may affect certain features of our site. \n\nChildren’s Privacy \nOur services are not intended for individuals under 16 years old, and we do not knowingly collect personal data from children without parental consent. \n\nChanges to This Privacy Policy \nWe may update this policy periodically to reflect changes in practices or legal requirements. We encourage you to review this page regularly for updates. \n\nContact Information \nFor questions or concerns regarding this privacy policy or our data handling practices, please write to: \n\nSparkleCare Cleaning Ltd \n42 Elmwood Crescent, Floor 1 \nBristol, South West England, BS8 2XX \nUnited Kingdom \n\nThank you for trusting SparkleCare Cleaning Ltd with your cleaning needs. We value your privacy and strive to protect your personal information with the utmost care.', 0.0012347999999999999, 'gpt-4.1-mini']